Kyle Davies

SVP, Maru/Matchbox

Kyle is an SVP with Maru's custom research and advisory practice. Applying behavioural science frameworks to traditional market research, Kyle designs and executes research programs that optimize the mix of human input and innovative tools such AI, advanced analytics, and Maru's proprietary System-1 based solutions.

Session: Using Behavioural Science to Understand Engagement in Customer Experience Measurement

In this session, TD's Amy Loyst along with Kyle Davies from Maru will discuss why behavioural science is crucial to better understanding human behaviour, reducing bias and, ultimately, predicting outcomes. Amy and Kyle will walk through their ground-breaking research that leverages System 1 based tools and behavioural science techniques to understand the issue of customer engagement in measurement tools.